Privacy Policy

Introduction

This Global Privacy Policy ("Policy") explains how we collect, use, disclose and protect visitors' and users' information as part of the Service. Any discussion of your use of the Service in this Policy is meant to include your visits and other interactions with the Sites and Services, whether or not you are a user of NeuronThemes.

1. What Kind of Information We Collect

Among the data information NeuronThemes collects by itself or through third parties, there are:

• First name and last name
• Email address
• Username
• Cookies and Usage Data

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using NeuronThemes. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor's IP address and browser user agent string to help spam detection.

In addition to that, we also collect the data you provide if you signup for our newsletter. Our privacy policy rules include the governing activities of users on the main domain and subdomains.

2. How Do We Collect Your Data

We collect certain personal information about visitors, users, and buyers on our Sites. We also collect your personal information when you provide it to us when you:

• Complete user registration
• Submit a support or pre-purchase request
• Subscribe to a newsletter or email list
• Submit feedback or fill out a survey
• Send us a communication

When creating a support ticket you will be required to create an account with NeuronThemes, and the information we receive will not be publicly available. We do not publish any information provided by you, except the username you have chosen when opening your account.

3. Log Data and Cookies

We collect information that your browser sends when visiting our Website, which we refer to as Log Data. When collecting such data the information shared with us includes:

• Your PC's Internet Protocol (IP) address
• Browser type and version
• The pages of our Platform that you visit
• The time and date of your visit
• Time spent on pages and search queries

We gather such data and connect them with your personal information to improve our platform. In parallel, we collect information from cookies stored in your device, including cookie IDs and settings.

4. Data from Third-Party Services

We also obtain information from third-party services to whom you have presented your information. Such cases include when you purchase our Themes or Services - we receive financial or transactional details from payment providers with whom you have performed the purchase.

As the receiving party for such financial transactions, we collect these details in order to be informed about the payment and deliver to you the Theme/Service you require.

5. How Do We Use Your Personal Data

We use the information you present to us in order to prevent fraud or assure security. Specifically:

• Promotions: With your consent, we use data for promotional content to inform you about our products, offers, newsletters, events, surveys, or others.
• Verification of Services: We use this information to assure that you are eligible to use our services, such as verifying your purchase code when creating a support ticket.
• Research and Development: We use our platform to conduct research and perform tests to evaluate and improve our products and services.

6. How Is the Information Transmitted

In principle, we do not share your information with third-party services unless it is necessary to carry out a request or to fill the needs of our platform as required by law.

When sharing is necessary, it is committed under strong agreements that your data cannot be used by third-party services for marketing purposes or promotional requests. Cases where we share information include:

• Finalizing payments for our products or services
• Our hosting provider for maintenance tasks (backup, storage, analytics)